13, 1300, and 1800 numbers that project national credibility, route calls intelligently, and ensure you never miss a lead — regardless of where you or your customers are located.
ACMA Registered Provider
No Lock-In Contracts
Active in Minutes
Number Types Available
Call Routing & Management
Australia-Wide Coverage
Lock-In Contracts
Every Creative Telco number is a virtual inbound Smart Number issued under Australian Communications & Media Authority (ACMA) guidelines, fully portable and packed with call management tools.
Six digits. Instant recall. The number your competitors wish they had.
Only 6 digits long — easiest to remember
Perfect for TV, radio & billboard campaigns
Phonewords available (e.g. 13 CARS)
Full advanced call routing suite
Fully portable between carriers
A single national number that makes your business look like it belongs everywhere.
10-digit number, nationally recognised
Cost split between caller and business
Phonewords available (e.g. 1300 PLUMBER)
Geographic & time-of-day call routing
Live call reporting dashboard
Remove every barrier to contact. When it's free to call, customers do.
100% free from any Australian landline
Business absorbs all call costs
Ideal for customer service & support lines
IVR, voicemail & call recording included
Maximises inbound call volume
Every Creative Telco number comes loaded with enterprise-grade features — no add-on fees, no fine print.
No technical knowledge required. We handle the setup, porting, and configuration so you can focus on answering calls.
Creative Telco was founded with a single purpose: to give Australian businesses — from sole traders to national enterprises — access to premium inbound number solutions without the complexity or cost that used to come with them.
We provision 13, 1300, and 1800 Smart Numbers directly through the ACMA numbering system, which means your number is officially registered, fully portable, and backed by Australia's telecommunications framework.
Get quick answers to our most frequently asked questions.
Both are 10-digit inbound Smart Numbers with identical features. The difference is cost. With a 1300 number, callers pay a local call rate from landlines — the cost is shared between them and your business. With a 1800 number, the call is completely free for the caller from any Australian phone. You, as the business, absorb the full call cost.
Yes. All our numbers are virtual — they are not tied to any physical infrastructure. You can route calls to any existing mobile, landline, VoIP, or PBX system. If your setup changes, you simply update the routing in your dashboard.
Your number belongs to you via the Enhanced Right of Use (EROU) granted by the ACMA. This means it is fully portable. You can transfer it to any Australian Carriage Service Provider at any time. There is no lock-in that prevents you from moving.
Yes. Geographic routing is a standard feature across all our number types. You can route Victorian callers to your Melbourne office, NSW callers to Sydney, and so on — right down to postcode level with our advanced routing plans.
A 13 number is only 6 digits long (e.g. 13 12 34), making it significantly easier to remember than a 10-digit 1300 number. This memorability makes 13 numbers highly valuable for brands that invest in mass-market advertising. Call costs work the same way — callers pay a local call rate. The trade-off is that 13 numbers are scarcer and carry a government surcharge, making them a premium product.
Standard numbers are typically active within minutes to hours after account approval and routing configuration. Smart Numbers (custom phonewords or specific patterns) may take slightly longer due to ACMA provisioning requirements. We will keep you updated throughout the process.
From a mobile phone, the cost depends on the caller's mobile plan. Most modern Australian mobile plans include calls to 1300 and 1800 numbers, but this is not universal. For callers on older metered plans, charges may apply. It is always worth checking directly with your mobile carrier. 1800 numbers are free from all Australian landlines.
No. Creative Telco does not lock you into long-term contracts. Our plans are month-to-month by default. You can upgrade, downgrade, or cancel at any time with appropriate notice.
Tell us a little about what you need. Our team will come back to you with the right number type, recommended plan, and any available phonewords that match your brand.