Why a cloud PBX the best phone system for your business


The PBXaaS phone system is a cutting-edge technological advancement that utilises a cloud-based PBX and eliminates the need for costly site-dependent PBX hardware, phone line installation and complex internal cabling. Since the phone system is entirely cloud-based, it is always accessible from any location that has existing broadband service. The installation and ongoing management of the innovative business phone system are also greatly simplified.

Here is why a PBXaaS system is the best option for your business.

What is a cloud PBX?

A cloud PBX is a phone system that makes and receives calls over the internet. It is hosted off-site, so no physical hardware is required to be installed at your place of business. This type of VoIP phone system is also known as a “hosted PBX” or a “virtual PBX.” VoIP stands for ‘Voice over Internet Protocol’ and it is the technology that allows you to make calls using an internet connection rather than a traditional phone line.


How does the cloud PBX work?

The cloud PBX system works by routing phone calls over the internet rather than over a traditional phone line. By doing so, the PBX provides a complete business phone system, suitable for a wide range of needs, from home businesses to large businesses and enterprises.

One of the primary benefits of PBXaaS is that it is far simpler to set up and manage than a traditional PBX system. A traditional PBX requires you to purchase, instal and maintain the PBX hardware and software on-site. This can be a time-consuming and costly process.

What features does the PBXaaS have?

The PBXaaS can be used for a variety of different tasks, to list a few:

Call transfers with music on hold

While on the phone, you can put the caller on hold and play music or advertisements for your company. The call can then be transferred to another line or extension.

Interactive voice response menus

The PBXaaS can be configured to greet callers with a pre-recorded message and present them with a menu of options. You could, for example, have an IVR menu that allows callers to select between speaking with sales, support or accounting.

Call recording

All calls made through the PBXaaS can be automatically recorded. These recordings can be stored locally or in the cloud for later retrieval and review.

Audio conferences

With remote working becoming more common in businesses, PBXaaS can be used for audio conferences between employees, clients and suppliers.

Routing to phone lines and mobiles

PBXaaS can be configured to route calls to your company’s main phone line, individual extensions or even mobile phones.

Remote call pickup

If you’re away from your desk, PBXaaS can be used to remotely answer calls that come into your extension.

How will the PBXaaS benefit my business?

PBXaaS is a cloud-based solution that allows businesses to manage their phone system in a cost-effective and scalable manner. It is a versatile solution that can be tailored to your company’s specific requirements.

For companies with multiple locations, PBXaaS can be used to connect them all, allowing employees to make and receive calls as if they were in the same office. If you have remote employees, PBXaaS can be used to provide them with a virtual extension, allowing them to stay connected to your phone system regardless of where they are. PBXaaS is also an attractive option for companies that want to avoid the hassle and expense of managing on-premise hardware and software.

At Creative Business Solutions, we help businesses improve by utilising digital technology and marketing to generate more customers, sales and profit for their company. If you need a new and innovative business phone system in Bendigo, Albury, Echuca, Benalla or rural Victoria, contact our team to discuss how a PBX can benefit you.

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